Privacy Policy
Privacy Policy
This Privacy Policy describes how PawCalm Pro™ (the “Site”, “we”, “us” or “our”), operated by JB Ecom Group LLC, collects, uses and discloses your Personal Information when you visit or make a purchase from our Site.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices or would like to make a complaint, please contact us by email at: pawcalmpro@outlook.com
Or by mail at;
JB Ecom Group LLC
30 N Gould St
Sheridan, WY 82801
United States
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
In this Privacy Policy, “Personal Information” means any information that can identify an individual.
Device Information
Purpose of collection: To load the Site accurately for you and to perform analytics on Site usage to optimise our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags or pixels.
Disclosure for a business purpose: Shared with our processor Shopify and other service providers where necessary.
Personal Information collected: Web browser version, IP address, time zone, cookie information, pages or products viewed, search terms and how you interact with the Site.
Order Information
Purpose of collection: To provide products or services to you, fulfil our contract with you, process your payment information, arrange shipping, provide invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud and, when in line with the preferences you have shared with us, provide information or advertising relating to our products or services.
Source of collection: Collected from you.
Disclosure for a business purpose: Shared with our processor Shopify, payment providers, fulfilment partners, shipping carriers and other service providers where necessary to complete your order.
Personal Information collected: Name, billing address, shipping address, payment information, email address and phone number.
Customer Support Information
Purpose of collection: To provide customer support and respond to questions, order issues, returns, refunds or product-related enquiries.
Source of collection: Collected from you when you contact us.
Personal Information collected: Name, email address, order number, shipping details, message content and any additional information you choose to provide.
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us so we can request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you. For example:
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We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy
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We may share your information with payment processors to securely process payments.
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We may share your information with shipping, fulfilment and logistics providers to deliver your order.
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We may share your information with advertising and analytics partners to improve our marketing and website experience, where permitted by law.
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We may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant or other lawful request for information, or otherwise protect our rights.
Behavioural Advertising
We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
For example, we may share information about your use of the Site, your purchases and your interaction with our ads on other websites with our advertising partners. We may collect and share some of this information directly with advertising partners and, in some cases, through cookies or similar technologies, depending on your location and consent preferences.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s educational page:
https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
You can opt out of targeted advertising by visiting:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Digital Advertising Alliance: https://optout.aboutads.info/
This Site is not part of the Facebook website or Meta Platforms, Inc. Additionally, this Site is not endorsed by Facebook or Meta in any way. Facebook is a trademark of Meta Platforms, Inc.
Using Personal Information
We use your Personal Information to provide our services to you, including offering products for sale, processing payments, shipping and fulfilling orders, providing customer support, sending order updates and keeping you informed about new products, services and offers where permitted.
Lawful Basis
If you are a resident of the European Economic Area, the United Kingdom or another region with similar data protection laws, we process your Personal Information under the following lawful bases:
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Your consent;
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The performance of the contract between you and the Site;
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Compliance with our legal obligations;
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Our legitimate interests, provided these do not override your rights and freedoms;
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To protect your vital interests where necessary.
Retention
When you place an order through the Site, we retain your Personal Information for our records unless and until you ask us to erase this information, subject to legal, tax, accounting or fraud-prevention requirements.
Automatic Decision-Making
If you are a resident of the European Economic Area or the United Kingdom, you have the right to object to processing based solely on automated decision-making, including profiling, when that decision-making has a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or similarly significant effect using customer data.
Our processor Shopify may use limited automated decision-making to prevent fraud. This may include temporary blacklisting of IP addresses or payment methods associated with repeated failed transactions.
Your Rights
Depending on your location, you may have the right to:
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Access the Personal Information we hold about you;
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Request correction of inaccurate information;
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Request deletion of your Personal Information;
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Request restriction of processing;
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Object to certain processing activities;
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Request data portability;
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Withdraw consent where processing is based on consent.
If you would like to exercise these rights, please contact us using the contact details listed above.
Your Personal Information may be processed and stored outside your country of residence, including in the United States, Canada and other countries where Shopify, our service providers or fulfilment partners operate.
Cookies
A cookie is a small amount of information downloaded to your computer or device when you visit the Site. We use cookies to improve your browsing experience, remember your preferences, support checkout functionality, analyse website usage and provide relevant advertising where permitted.
We may use functional, performance, analytics, advertising and social media cookies.
Examples of cookies used by Shopify may include cookies related to cart functionality, checkout, customer login, analytics, localisation and fraud prevention.
You can control and manage cookies in your browser settings. Please note that removing or blocking cookies may negatively impact your user experience and parts of the Site may no longer function properly.
For more information about cookies, visit:
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
SMS Marketing
If you choose to opt in to SMS marketing, we may use the phone number and consent you provide to send order updates, abandoned checkout reminders, marketing offers and review requests.
Opt-in data and consent for text messaging will not be shared with third parties except messaging partners, where necessary to operate our SMS messaging program.
You may opt out of SMS marketing at any time by following the instructions provided in our messages.
Email Marketing
If you subscribe to our email list or make a purchase and choose to receive marketing communications, we may send you updates, offers, product information and promotional content.
You may unsubscribe at any time by clicking the unsubscribe link in our emails.
Changes
We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal obligations.
Complaints
If you would like to make a complaint, please contact us by email or mail using the details provided above.
If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.