Refund Policy
Refund Policy
We have a 30-day return policy for defective, damaged or incorrect items. This means you have 30 days after receiving your item to contact us if there is an issue with your order.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You’ll also need your receipt or proof of purchase.
To start a return, please contact us at pawcalmpro@outlook.com.
If your return is accepted, we’ll send you return instructions, including how and where to send your package. Please do not send your item back before contacting us and receiving approval. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at pawcalmpro@outlook.com.
PawCalm Pro™ is operated by:
JB Ecom Group LLC
30 N Gould St
Sheridan, WY 82801
United States
Damages and Issues
Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged or if you receive the wrong item, so we can evaluate the issue and make it right.
To help us review your request quickly, please include your order number, a short explanation of the issue, and clear photos or video showing the problem.
Change of Mind
We do not accept returns or refunds for change of mind.
This includes situations where you no longer want the product, ordered the wrong item, found a cheaper alternative elsewhere, changed your mind after placing the order, or no longer have a use for the product.
This does not affect any rights you may have under applicable consumer protection laws.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including items that have been used, damaged through misuse, altered, tampered with, returned incomplete, or returned without original packaging.
We also do not accept returns on gift cards, digital products, or items sent back without first contacting us and receiving return approval.
If you have questions or concerns about your specific item, please contact us at pawcalmpro@outlook.com.
Return Shipping
If your return is accepted, the customer is responsible for return shipping costs unless otherwise required by applicable law.
We recommend using a tracked shipping service, as we are not responsible for returns lost in transit.
Original shipping fees, priority processing fees, shipping protection fees, and any other non-product fees are non-refundable unless required by applicable law.
Exchanges
We only replace items if they are defective, damaged, or if you received the wrong item.
If your exchange request is accepted, we’ll provide instructions on the next steps.
Refunds
We will notify you once we’ve received and inspected your approved return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method.
Please remember it can take some time for your bank, credit card company, or payment provider to process and post the refund.
Shipping Timeframe
Our estimated delivery timeframe for Australia is 7 to 15 business days after your order has been processed and dispatched.
Delivery times are estimates only and may vary due to carrier delays, customs processing, public holidays, high-demand periods, or other circumstances outside our control.
Australian Consumer Law
Nothing in this Refund Policy is intended to exclude, restrict, or modify any rights you may have under the Australian Consumer Law or other applicable consumer protection laws.
If a product purchased from us is faulty, not as described, unsafe, or does not meet applicable consumer guarantees, you may be entitled to a repair, replacement, refund, or other remedy depending on the circumstances.
Contact
For questions or assistance, please contact us by email:
Or by mail at:
JB Ecom Group LLC
30 N Gould St
Sheridan, WY 82801
United States